- What material is on the play surface?
- Will there be other sizes available? What about a bar height model?
Tabletop & Personal Dice Tray
- What’s the difference between the Tabletop and Personal Dice Tray?
- Will my Dice Vault fit inside my Dice Tray?
- What material is on the rolling surface? How do I maintain it?
- What’s the cutout on the Personal Dice Tray for?
- I use heavy/metal/sharp-edged dice. What rolling surface should I use?
Magnetic Dice Tower System
- What is the Wyrmwood Magnetic Dice Tower System?
- Does the Magnetic Dice Tower include a dice tray?
- I bought my Magnetic Dice Tower System in pieces – can I purchase the leather carrying strap separately?
- Why magnets? Will they affect my metal dice?
- How do your dice trays work with the tower?
Premium Leather Playmat
- Do you make the dice yourselves?
- Are your gemstone dice balanced and consistent?
- Aren’t gemstones fragile? How should I handle my dice?
- How do you ship? Do you ship worldwide?
- When will my order ship?
- I live outside the United States. What about VAT/Duities/Import Fees?
- Can I split a transaction between multiple forms of payment?
- Do I need to know anything about wood? How should I store my Wyrmwood product?
- How durable are your products? Will metal/heavy/sharp-edged dice damage the wood?
- Doesn’t leather dry out? Do I need to treat it somehow?
- My item doesn’t look exactly like the one in the picture – why?
- I looked up a wood, and there are many different shades of it – why?
- Okay, so how long until I get my order?
- I made a mistake in my order! Am I doomed?
- I’m not satisfied with my order / my order isn’t quite what I expected / I changed my mind.
- What is the return process like? Is there a time limit?
- Do you do custom work?
- Where do you source your woods? What’s your company like?
- What forms of payment do you accept?
- Terms and conditions?
- I have a different question. Why isn’t it here?
What material is on the play surface?
The material we offer is a padded, synthetic microfiber, offering a luxurious suede texture and look while remaining durable and stain repellent. This is great for general gaming use, but Wyrmwood Gaming Tables include a reversible play surface, so you’ll always have solid hardwood as an option, as well.back to top
Are there other sizes of table? What about a bar height model?
The Prophecy is our flagship model, a generously proportioned table for 6-10, while the Sojourn is a more traditional dining table size, designed for 4-8. In addition, we can offer custom size options on the Sojourn Gaming Table, if neither of these configurations sounds quite right. In addition, we’ll be continuing to expand our line in the future: you can ensure you don’t miss out on any news by subscribing to our mailing list and following us on Facebook – we promise we’ll keep you in the loop.
As far as bar seating – we can increase the length of the legs to raise the tables, if desired. We can also decrease the length, for those that prefer floor seating. Contact us to learn more about customizations.back to top
I have non-standard dice. Will they fit in a Dice Vault?
The Dice Vault was designed to accommodate approximately 10 standard, 16mm size gaming dice. These are the most commonly sold and used dice for role playing games and board games in general, and come in the widest variety of colors and finishes. However, it can also hold 19mm d6 dice, such as casino dice, comfortably, though you will may need to remove one layer of the included foam insert. Lastly, it can hold two rows of mini d6 dice (12mm) with the foam removed, for a total of up to 52 dice in a single Dice Vault!back to top
Tabletop & Personal Dice Tray
What’s the difference between the Tabletop and Personal Dice Tray?
The Tabletop Dice Tray is a perfect tray to share with the whole group, at the center of the table. It’s got a larger rolling area, and a storage tray perfect for not-in-use dice, counters or chits, and of course our Dice Vault.
The Personal Dice Tray, on the other hand, is great for tables or areas with limited space; one of our favorite places to use one is behind a DM screen. It’s about half the rolling surface, but with higher walls, and is overall more portable than the tabletop tray.
Both of these products are crafted to work perfectly with our Magnetic Dice Towers.back to top
Will my Dice Vault fit inside my Dice Tray?
Yes… almost as if it were designed to do just that. What a lucky coincidence!
In the Personal Dice Tray, a Vault can be stored lengthwise, while in the Tabletop Dice Tray, the storage area is sized to fit a Dice Vault perfectly.back to top
What material is on the rolling surface? How do I maintain it?
Our rolling surfaces are crafted using a stone oiled water buffalo leather – not only is it incredibly durable itself but it also adds a nice cushion to your rolls. It is easy to maintain, and easy to restore to a like-new condition via Bick-4 or other similar leather conditioners, which are available here.
What’s the cutout on the Personal Dice Tray for?
The cutout on the Personal Dice Tray is designed to accommodate the end of the ramp from our Magnetic Dice Tower. The two products were designed together to function as a whole. Along with the Dice Vault, they form the Wyrmwood Magnetic Dice Tower System.back to top
I use heavy/metal/sharp-edged dice. Will oiled leather stand up to these?
Oiled leather is a very durable rolling surface, and will be able to handle any dice you can throw at it. Paired with that, all of our products are designed and crafted to last, and backed by our Craftsman’s Promise.back to top
Magnetic Dice Tower System
What is the Wyrmwood Magnetic Dice Tower System?
The System consists of three parts: The Dice Vault, a Dice Tray and the Dice Tower. These components are all designed to complement each other. The Dice Tower is held together via magnets, so that the tower can break down and be stored inside of the Dice Tray, alongside a Vault. All three pieces together form the Dice Tower System and can be held together by a leather strap. The strap is included when you order all 3 pieces together in your order.back to top
Does the Magnetic Dice Tower include a dice tray?
The Dice Tower is built to work with both the Personal and Tabletop Dice Tray, which are sold individually, allowing you to purchase a Tower to work with the tray you currently own, or you can purchase either along with a tower according to your needs.
The Dice Tower, when purchased by itself, will be shipped in a custom made Kraft box with the same internal dimensions as our personal dice tray; this means it can also be used as a tray.
I bought my Magnetic Dice Tower System in pieces – can I purchase the leather carrying strap separately?
No, but we’d be happy to send you one. If you need to purchase your Complete System in separate orders, simply include a note at checkout requesting a leather strap and we will add it to your order for no additional charge.
Why magnets? Will they affect my metal dice?
The magnets in the Dice Tower are very small, very powerful rare earth magnets. While they grip firmly and strongly, their pull is limited to a small area, and will not affect dice rolling through the tower. In fact, many metal dice are made from non-ferrous materials, and would not be affected by magnets at all.
The magnets are our solution to a common problem with dice towers; the choice of portability vs rolling capacity. In full-size towers, you have the option of rolling many dice, and larger dice, without the tower jamming. However, their size makes taking them with you on the go difficult. Portable towers solve this problem, but at the cost of rolling capacity. Our tower offers both, by allowing it to be collapsed into an easily portable form when not in use. The combination of excellent rolling capacity and easy portability is the heart of the Wyrmwood Magnetic Dice Tower System.back to top
How do your dice trays work with the tower?
The Magnetic Dice Tower is constructed to work with any of our dice trays. The ramp height will allow it to roll into either tray by placing it alongside them on the table. The Personal Dice Tray features a cutout on one side where the tower ramp rests, while the tower can be oriented anywhere along the outside of the Tabletop Dice Tray.
When the tower is broken down, it can be stored in either tray, as well. In the Personal Dice Tray, it stacks inside the walls, allowing for easy portability. In the Tabletop Dice Tray, the Tower will stack flat, allowing the tray and tower to be stored easily when not in use, even on a shallow shelf.back to top
Premium Leather Playmat
My playmat refuses to stay flat after travel. Why is this?
Our playmats are cut out of a stone-oiled water buffalo leather. The leather will be stiff at first, due to it being leather it will need some time to be broken in. Switching which way you roll the playmat to store it will help expedite this process, as well as using weights to flatten it.back to top
How do I maintain the leather?
With every playmat purchase we include a small 2 oz bottle of Bick-4 Leather Conditioner. Simply apply some of this to a rag, wipe the affected area thoroughly and your playmat will be good as new. If you run out, you can get more right here.back to top
What limitations on engravings are there?
Other than character limit, we need to respect copyright and trademark law, and avoid engraving such materials unless we have a license to do so. Please note that if you submit an order with an engraving that falls into this category, we’ll need to reach out to you about it to request an alternative, and this is likely to delay your order. If you are unsure of whether or not your engraving will be possible, contact us and we’ll be happy to discuss it. Thank you for your understanding on this issue.
For a sample list of words and phrases we cannot engrave, click here.
What is the character count limit on text engravings? What font do you use?
We have a character limit of 130 characters. Engravings are done in the font Cinzel, shown below.
Engraving Font Sample
Do you make the dice yourselves? What size/configuration are the sets?
We have our dice handcrafted by Level Up Dice. All Wyrmwood gemstone sets feature our mark in place of the “6” on the d6. Sets include a standard polyhedral set of 7 16mm dice, plus a pendant in the same gemstone as your set.
Are your gemstone dice balanced and consistent in size, numbering, etc.?
When ordering a set of our Semi-Precious Gemstone Dice, they are cut from natural stone and there will be variations on colors and no two will be the same. As such, each dice is very unique and may not be perfectly symmetrical, though the dice roll is as balanced as one would expect from acrylic dice. Our Semi-Precious Dice are hand-carved and there may be imperfections such as a slight size difference between the dice, asymmetrical faces of the dice, or the numbers may be off-center. If the unique style of our Semi-Precious Gemstone Dice is not what you’re after, we do offer resin RPG dice as an alternative.
Aren’t gemstones fragile? How should I handle my dice?
Different gems vary in hardness, but regardless, we recommend that you always store your dice safely, ideally in a Dice Vault, to protect them. They can chip and shatter if stored or handled improperly. When rolling, they should be rolled individually, by hand, in a dice tray (such as our Tabletop and Personal options) or on some other soft surface, to minimize the impact on the stone. You should not use gemstone dice with any dice tower, nor should you ever roll them directly onto a hard tabletop.
Following these guidelines will ensure that your unique, handcrafted dice remain intact and serve you faithfully for a lifetime of use.
How do you ship? Do you ship worldwide?
We ship most small packages (1-3 Dice Vaults, for example) via USPS, and use FedEx for most other orders. Once shipped, US orders generally arrive within 3-5 business days. We do ship internationally, also through USPS and FedEx.
Please be aware that shipments outside the United States often incur customs fees which will need to be paid before you receive your package. If your package has shipped via USPS, your package will be held at a post office and you’ll need to pay these fees to pick it up. If FedEx completes delivery, they will cover the fees and send you an invoice for them later on. Please be aware of any such policies imposed by your nation of residence prior to ordering, as we have no control over these additional fees and you will be held responsible for them.
When will my order ship?
If your order contains solely “in stock” items not requiring personalization, it should ship within one week, though it can take longer during periods of heavy order volume. Please note that promotional items are often made to order, and may fall outside this range, especially if they involve custom inlay or engravings. If this is the case, the product page will indicate this.
Backordered items will ship once they become available.
As you may expect, all of the above are general guidelines, and fulfillment and transit times can vary in times of heavy order volume.
I live outside the United States. What about VAT/Duties/Import Fees?
As mentioned above, shipping costs do not include any of the above fees. VAT/Duities/Import Fees are determined when a package is being imported into the country, and are based on weight, package size and package value. Each country has different rates for import fees, so they can be highly variable. For more information regarding your country’s individual import fee cost, please speak to your local post office. We cannot provide specific information on these fees, as they are not known to us, but please be aware of them ahead of time to save yourself an unpleasant surprise!back to top
Can I split a transaction between multiple forms of payment?
While our website does not support this functionality, there is an easy workaround. You can use one form of payment to place an order for one or more digital Gyft Certificates, in whatever denomination(s) you like. The certificates will be immediately delivered to you via email. Once you receive the code(s), you can use them towards whatever items you like, and use an additional form of payment to cover the remaining balance.back to top
Do I need to know anything about wood? How should I store my Wyrmwood product?
Wood is a natural product, and as a result it does react to certain environments. You’ll want to avoid storage in temperature or humidity extremes and exposure to sudden temperature shifts. For example, if you decide to leave it in the bathroom with a hot shower running for a few days, it’ll probably warp a bit (but then, so will the walls) – likewise for the opposite extreme. These are standard issue cautions for not just our products but any fine product made of wood. The good news, though, is that you really don’t have to worry much; for most users it won’t be an issue. Just don’t leave your Wyrmwood piece for an extended stay anywhere you wouldn’t want to be, and it will be fine!back to top
How durable are your products? Will metal/heavy/sharp-edged dice damage the wood?
In short, they’re tough. Wood is a strong material, which is why it’s been used in houses, boats, floors, tables and so much else throughout history. Of course, our products aren’t designed specifically to withstand severe abuse. Wood can crack if you hit it hard enough the right way, leather can be cut or ruined. But under normal usage this is very unlikely to happen. In short, don’t think twice about tossing a deck box or Dice Vault in your bag or backpack. Do think twice about tossing it out a window or running it over with a truck.
It’s worth noting that wood species vary widely in density and hardness. Ebony and Purpleheart are very hard and strong woods, while Cherry and Spalted Tamarind are significantly less so. None should be considered fragile, but there are significant differences, and one may wish to err on the side of hardness if using heavy dice with one of our towers, or if you expect the item to take a lot of abuse. Of course, in the event of damage, you’re always covered by our Craftsman’s Promise. If you would like further guidance in choosing the best wood option for your play style, we’d be happy to help!back to top
Doesn’t leather dry out? Do I need to treat it?
Leather, like wood, is a natural product (something we believe in strongly here). Yes, it can dry out and deteriorate, if it isn’t taken care of, especially if exposed to the elements. Of course, unless you’re doing a lot of gaming outdoors in monsoon season, that last isn’t likely to be a major concern. That said, oiled leather is very hardy and easy to maintain, requiring only a little attention every few months or less; it’s made to be durable. You can pick up a bottle of conditioner right here which is made expressly to keep your leather looking and feeling its best. Any dealer of fine leather goods will have a variety of products for this use, as well.back to top
My item doesn’t look exactly like the one in the picture – why?
Your piece is yours, and won’t look exactly like any other piece. Photos are best used as samples of the material, but variation should be expected. Wood, leather and suede are natural, and that means they’re subject to variance and change – while the pictures will give you a very good idea what to expect, grain patterns, features/figuring and color will all vary slightly from one piece to another. You can count on getting a quality made item in the design and material you specify, but understand these are not mass produced, artificially made items. Your Wyrmwood piece is a natural product and these qualities make it truly unique.back to top
I looked up a wood, and there are many different shades of it – why?
Wood is a natural material, and part of the beauty and charm of that is that, over time, it will change. This is a response to oxidation and UV exposure, and while the changes can be slowed or controlled to some degree by limiting exposure, they cannot be fully stopped. A few woods are more subject to this than others: Cherry will gradually darken in a process which takes years, but this process is quite rapid initially – you might even notice a difference from one day to the next. It will grow more striking as it changes.
Purpleheart is sought after for its color, however it’s important to note that the color of your piece will shift with time and UV exposure. It will begin a quite vivid purple, but will slowly and gradually shift to a dark brown with a more subtle purple tint. This is nothing to be concerned about- quite the opposite! It ensures that your piece will grow along with you.back to top
I made a mistake in my order! Am I doomed?
Probably not. While we cannot guarantee that an order, once placed, can be modified, in most cases we can change something if necessary. Alert us as quickly as possible! Obviously, once an order ships, there’s nothing we can do, but until then we will try our best. Of course, we want you to be satisfied with your order regardless, and we’ll do whatever it takes to make that happen, so don’t panic – just let us know what we can do.back to top
I’m not satisfied with my order / my order isn’t quite what I expected / I changed my mind.
We have a policy called the Craftsman’s Promise. As Craftsmen, we take our work very seriously, and we stand behind each and every product we make. If you are unsatisfied for any reason, let us know, and we’ll work with you to make it right – including paying for return shipping. No restocking fees or any other such nonsense.
This covers the uncommon situation where flaws or defects have slipped past us and made it out the door, as well as damage occurring in shipping, but it doesn’t stop there. If you don’t like a particular piece of wood due to color or occurrence of figuring, flecking or other natural features, we are happy to take it back and switch it out for you. We don’t believe in compromises when it comes to our craftsmanship or service, and we don’t want to ask them of you when it comes to your satisfaction. We do ask that you understand that variation is part of owning products made with natural materials, and hope you can find the beauty in the piece we build for you – but if you really can’t make peace with it, or if something goes wrong, we’re absolutely committed to making it right.
You can use our Craftsman’s Promise Request form here.back to top
What’s the return process like? Is there a time limit?
As stated in our Craftsman’s Promise, we want you to be fully satisfied with your Wyrmwood products, and you should be so for a lifetime. If at any point you wish to return or exchange a Wyrmwood piece, simply fill out the our Craftsman’s Promise Request form to initiate the process.
Upon receiving your request, we will respond as soon as possible to clarify the details of your issue, issue a return label and determine whether to replace, repair or refund your item. In most cases, we exchange the damaged or unsatisfactory item for another of the same wood and design. In the case of discontinued woods or products, if we cannot repair your item, we will offer you a choice of an equivalent or better item, or a full refund of your purchase. Of course, if a refund is desired, we will simply issue that.
Upon receipt of the unsatisfactory items, we will proceed with the repair, refund or replacement as soon as possible.
Do you do custom work?
We are not accepting custom commissions on accessories at this time (other than engravings). We apologize for any inconvenience.back to top
Where do you source your woods? What’s your company like?back to top
What forms of payment do you accept?
We process credit card payments made on this site using Stripe, a secure and dependable processor trusted by more than 100,000 businesses.back to top
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I have a different question. Why isn’t it here?
Well, it may be an infrequently asked question, and we probably aren’t going to put up a page for those. But don’t despair! You can still get an answer: fire away! We take pride in providing personal communication and service. When you contact us, you aren’t going to be talking to one of 300 customer service drones after responding to a useless automated email telling you stuff you already know. You’re going to talk to us, and we’re even going to talk to you back. We know; a novel concept. But we think it’s just crazy enough to work.back to top