MGT Espresso Upgrade
FAQ Page
Key Information
What is being offered?
We are offering August backers or later with orders containing one or more Espresso items:
- a FREE UPGRADE FROM ESPRESSO TO CHERRY
- an UPGRADE FROM ESPRESSO TO BLACK/RUSTIC WALNUT FOR THE PRICE DIFFERENCE OF CHERRY TO WALNUT
Who is eligible?
All August backers or later with one or more Espresso items in their order.
When do I need to respond by?
Our customer service team must have a response by June 10th at 5pm for an upgrade to take effect.
Can I change just part of my order?
No, this is an all or nothing switch. All espresso items must either:
- Stay espresso OR
- Upgrade to Cherry OR
- Upgrade to Black Walnut OR
- Upgrade to Rustic Walnut
The reasoning here is to avoid data errors which could potentially cause additional issues in production and delay people from getting orders.
Will this affect my shipping tier?
This will not affect your shipping tier.
If I switch to Rustic, what do my accessories switch to?
If you upgrade to Rustic Walnut, your accessories will upgrade to Black Walnut, as we do not offer accessories in Rustic Walnut.
Additional Questions
Why is this being offered?
Espresso stain is the newest item to get hit with supply chain issues. While we have enough stain to keep us moving for the near future, we are anticipating the possibility of a bottleneck in a few months, which could cause delays to some portion of deliveries. We’re offering this upgrade in order to mitigate as many customers as possible from experiencing any additional delays.
Why is this only be offered to August onwards?
June and July are currently in production and are the primary tiers we are shipping. Changes to the data for those tiers could disrupt production/shipping for those orders (and potentially cause ripple effects).
Why are only Cherry and Walnut being offered?
Cherry and Walnut are both domestic woods that we are confident we are able to source in the necessary volume.
Padauk, Wenge, and Purpleheart are all exotic woods, and Tavern Elm is a stained wood that may also have stain supply chain issues.
What if I forget to respond in time?
All orders that have not received a response by 5pm on June 10th, 2022 will be left as Espresso.
What do I do if I didn't get an email?
If you are an August backer or later that has one or more Espresso items in your order, and you have not received an email, please reach out to our customer service team at sales@wyrmwoodgaming.com with the subject line:
MGT ESPRESSO UPGRADE ISSUE
MGT ESPRESSO UPGRADE ISSUE
