Terms and Conditions
Craftsman’s Promise
Giveaway Terms
Terms of Service
Privacy Policy
THE CRAFTSMAN’S PROMISE
The Wyrmwood Guarantee
“The things I make may be for others, but how I make them is for me”
– Tony Konovaloff
There is only one acceptable outcome for our Craftsmen: a product that they can take personal pride in and an ~absolutely~ satisfied client. If you are unsatisfied with your product for -any- reason at all, we will fully refund or replace the item free of charge. We always guarantee our products, and we will always pay for shipping.
– The original Wyrmwood Craftsman’s Promise
Since our foundation in 2012, the Craftsman’s Promise has been the cornerstone of our customer service philosophy, central to the identity of Wyrmwood as a company and as individual craftsmen. When you choose a piece from Wyrmwood, you receive a unique item made by our team. We take a great deal of pride in that, and hope that you will, as well. A piece from Wyrmwood shouldn’t let you down, and our team stands by their work. We call that concept the Craftsman’s Promise.
Wyrmwood has grown to make, and be, many things since our inception 10 years ago. We still craft the tabletop gaming accessories that we did back then, but now we offer dice, board games, home goods, branded merchandise, and, of course, furniture. The Craftsman’s Promise applies differently to our various offerings, but the spirit remains the same.
Wyrmwood Crafted Tabletop Accessories:
These items are crafted in our workshop, and include our longstanding product lines like the original Dice Vault, Tabletop Dice Tray, Magnetic Dice Tower, and more. These are the items we had in mind when we wrote our original Craftsman’s Promise.
This means that if you are unsatisfied with the craftsmanship or performance of your item(s), simply reach out to us and we will seek to make it right through replacement or a refund* at no additional charge. We will also cover shipping charges involved in getting the unsatisfactory item back.
Wyrmwood Crafted Furniture:
These items, too, are crafted in our workshop, and include our flagship Prophecy gaming table, as well as our Modular Gaming Table line. While we cannot offer the same degree of flexibility as with our accessories, owing to the nature of the product and its expected use, we stand behind our work all the same.
If there is any fault in craftsmanship or parts, we ask that you notify us within 30 days of receiving your furniture. At that point, we will repair or replace the affected item at no cost to you. If an item is damaged through negligence or rough use, we will offer you options to repair or replace the item or affected part(s) (note that availability, options and pricing may vary). Finally, if you change your mind or make a mistake with your purchase, we will assist you in returning the unwanted item(s), provided you notify us within 30 days of receiving your furniture and it is in original or resellable condition. A refund will be provided if possible, but may be subject to fees in some cases.
Non-Wyrmwood Manufactured Items:
These items are not crafted by Wyrmwood, and can include a variety of items; merchandise, board games, and any other items that do not fall into earlier categories can be considered to fall under this category. These items are subject to a more industry-standard return and exchange policy, given much is out of our direct control.
If you no longer need an item, change your mind, or receive it in less-than-satisfactory condition, we’ll be happy to resolve the issue. We will replace or refund these items on request, provided we are notified of the issue within 30 days of receipt of your item(s), and that we receive said item(s) in original or resellable condition. Past that point, refunds are unavailable, except at our sole discretion.
This is an explanation of our return policies, but these terms are subject to change and modification as the need arises and without prior notice. We will make every effort to keep this page updated and current. Finally, while these represent our policies, we recognize that every situation is unique and reserve the right to exercise discretion in the execution of these policies, should we determine it is necessary or sensible.
You can always buy with confidence from Wyrmwood: we value your business and your trust, and will always strive to earn, reward, and retain both.
*Concerning Kickstarter, Refunds, and Replacements*
Launching new products on Kickstarter helps us tailor our offerings to our audience, and ensures we spend our time building what our customers really want. However, there is a cost: the other platforms involved charge fees that we cannot get back. As a result, if you back a project, but change your mind, we’re happy to offer you a full refund of your pledge in the form of credit at WyrmwoodGaming.com (or credit towards a future Kickstarter), or a cash refund of 90% of your total pledge, to cover these costs. We offer products that you should be able to depend on for a lifetime of their intended use. We reserve the right to issue a refund in the form of a gift certificate for products that are no longer available and/or were owned for an excessive length of time, were damaged through extreme negligence or abuse, or whose return would otherwise represent an abuse of our policies. This determination, made in the interest of maintaining the outstanding support and service for which we are known and have believed in since our foundation, will be made at our sole discretion, and only when necessary. If you have any questions about this or any other policy, please contact us and we will be happy to assist.
Contest and Sweepstakes Official Rules
Ongoing & Periodic Giveaways
Twitter Contest & Sweepstakes Official Rules
Click here for full rules. (pdf)
Twitch Contest & Sweepstakes Official Rules
Click here for full rules. (pdf)
YouTube Contest & Sweepstakes Official Rules
Click here for full rules. (pdf)
Instagram Contest & Sweepstakes Official Rules
Click here for full rules. (pdf)
Facebook Contest & Sweepstakes Official Rules
Click here for full rules. (pdf)
Past Giveaways
Paladin GM Screen Giveaway
Click here for full rules. (pdf)
Cantrip Candles Giveaway
Click here for full rules. (pdf)
Christmas 2021 Giveaway
Click here for full rules. (pdf)
Christmas 2020 Giveaway
Click here for full rules. (pdf)
Terms of Service
Overview
This website is operated by Wyrmwood Inc. Throughout the site, the terms “we”, “us” and “our” refer to Wyrmwood Inc. Wyrmwood Inc offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WordPress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section I - Online Store Terms
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section II - General Conditions
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section III - Accuracy, Completeness, and Timeliness of Information
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section IV - Modification to Services and Fees
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section V - Products or Services (where applicable)
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
The products that are combined to make up Composite Products (i.e. the Table Shield Apron in the Modular Game Table Composite Product) may not be eligible for individual purchase – in the case where it is added to cart and a transaction occurs, any obligation to deliver the products will be considered null and void.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section VII - Optional Tools
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section VIII - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section IX - User Comments, Feedback, and Other Submissions
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section X - Personal Information
For more detail, please review our Privacy Policy on our Terms and Conditions page.
Section XI - Errors, Inaccuracies, and Omissions
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section XII - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section XIII - Disclaimer of Warranties; Limitation of Liability
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Wyrmwood Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section XIV - Indemnification
Section XV - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section XVI - Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section XVII - Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section XVIII - Governing Law
Section XIX - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section XX - Contact Information
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your PII in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information or other details from visitors of our site to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.
How do we use your information?
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Transport Layer Security (TLS) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, it won’t affect your user experience.
Third-party disclosure
Third-party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
- Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.
See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
- You will be notified of any Privacy Policy changes on our Privacy Policy Page
- You can change your personal information:
- By emailing us
- By calling us
How does our site handle Do Not Track signals?
- We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
- It’s also important to note that we allow third-party behavioral tracking
Children Online Privacy Protection Act (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In Case of Data Breach
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify you via email
- Within 1 business day
We also agree to the Individual Redress Principle which requires:
- That individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law
- This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.