The Craftsman’s Promise
There is only one acceptable outcome for our Craftsmen: a product that they can take personal pride in and an absolutely satisfied client.
The Original Wyrmwood Craftsman’s Promise
Since our foundation in 2012, the Craftsman’s Promise has been the cornerstone of our customer service philosophy, central to the identity of Wyrmwood as a company and as individual craftsmen. When you choose a piece from Wyrmwood, you receive a unique item made by our team. We take a great deal of pride in that, and hope that you will, as well. A piece from Wyrmwood shouldn’t let you down, and our team stands by their work. We call that concept the Craftsman’s Promise.
Wyrmwood has grown to make, and be, many things since our inception 10 years ago. We still craft the tabletop gaming accessories that we did back then, but now we offer dice, board games, home goods, branded merchandise, and, of course, furniture. The Craftsman’s Promise applies differently to our various offerings, but the spirit remains the same
Wyrmwood Crafted Tabletop Accessories
These items are crafted in our workshop, and include our longstanding product lines like the original Dice Vault, Tabletop Dice Tray, Magnetic Dice Tower, and more. These are the items we had in mind when we wrote our original Craftsman’s Promise.
This means that if you are unsatisfied with the craftsmanship or performance of your item(s), simply reach out to us and we will seek to make it right through replacement or a refund* at no additional charge. We will also cover shipping charges involved in getting the unsatisfactory item back.
This icon signifies the specific tier of our Craftsmen’s Promise that applies to this item. If you happen to come across this icon either on a product page or within your packaging, it indicates that your product adheres to the terms and conditions outlined in thistabletop accessories guarantee, ensuring the highest standards of quality and craftsmanship.
Wyrmwood Crafted Furniture
These items, too, are crafted in our workshop, and include our flagship Prophecy gaming table, as well as our Modular Gaming Table line. While we cannot offer the same degree of flexibility as with our accessories, owing to the nature of the product and its expected use, we stand behind our work all the same.
If there is any fault in craftsmanship or parts, we ask that you notify us within 30 days of receiving your furniture. At that point, we will repair or replace the affected item at no cost to you. If an item is damaged through negligence or rough use, we will offer you options to repair or replace the item or affected part(s) (note that availability, options and pricing may vary). Finally, if you change your mind or make a mistake with your purchase, we will assist you in returning the unwanted item(s), provided you notify us within 30 days of receiving your furniture and it is in original or resellable condition. A refund will be provided if possible, but may be subject to fees in some cases.
This icon signifies the specific tier of our Craftsmen’s Promise that applies to this item. If you happen to come across this icon either on a product page or within your packaging, it indicates that your product adheres to the terms and conditions outlined in thisfurniture guarantee, ensuring the highest standards of quality and craftsmanship.
Non-Wyrmwood Manufactured Items
If you no longer need an item, change your mind, or receive it in less-than-satisfactory condition, we’ll be happy to resolve the issue. We will replace or refund these items on request, provided we are notified of the issue within 30 days of receipt of your item(s), and that we receive said item(s) in original or resellable condition. Past that point, refunds are unavailable, except at our sole discretion.
This icon signifies the specific tier of our Craftsmen’s Promise that applies to this item. If you happen to come across this icon either on a product page, it indicates that your product adheres to the terms and conditions outlined in this non-wyrmwood manufactured Items guarantee.
Returns & Exchanges
This is an explanation of our return policies, but these terms are subject to change and modification as the need arises and without prior notice. We will make every effort to keep this page updated and current. Finally, while these represent our policies, we recognize that every situation is unique and reserve the right to exercise discretion in the execution of these policies, should we determine it is necessary or sensible.
You can always buy with confidence from Wyrmwood: we value your business and your trust, and will always strive to earn, reward, and retain both.
Concerning Kickstarter, Refunds, and Replacements
Launching new products on Kickstarter helps us tailor our offerings to our audience, and ensures we spend our time building what our customers really want. However, there is a cost: the other platforms involved charge fees that we cannot get back. As a result, if you back a project, but change your mind, we’re happy to offer you a full refund of your pledge in the form of credit at WyrmwoodGaming.com (or credit towards a future Kickstarter), or a refund of 90% of your total pledge, to cover these costs. We offer products that you should be able to depend on for a lifetime of their intended use. We reserve the right to issue a refund in the form of a gift certificate for products that are no longer available and/or were owned for an excessive length of time, were damaged through extreme negligence or abuse, or whose return would otherwise represent an abuse of our policies. This determination, made in the interest of maintaining the outstanding support and service for which we are known and have believed in since our foundation, will be made at our sole discretion, and only when necessary. If you have any questions about this or any other policy, please contact us and we will be happy to assist.