“The things I make may be for others, but how I make them is for me” -Tony Konovaloff
Since our foundation in 2012, the Craftsman’s Promise has been the cornerstone of our customer service philosophy, central to the identity of Wyrmwood as a company and as individual craftsmen. When you choose a piece from Wyrmwood, you receive a unique item made by our team. We take a great deal of pride in that, and hope that you will, as well. A piece from Wyrmwood can be trusted not to let you down, and we make that explicit in the text of the Craftsman’s Promise below.
There are two versions of the Craftsman’s Promise: one for accessories, which has remained the same since our founding in 2012, and the other for our furniture. Every piece crafted by Wyrmwood is covered by one form of the Promise or the other – put simply, if it has our name on it, it’s covered.
We consider every purchase to be an act of faith and trust on the part of the client, and their satisfaction is and will always be paramount.
Craftman’s Promise: Accessories
There is only one acceptable outcome for our Craftsmen: a product that they can take personal pride in and an -absolutely- satisfied client. If you are unsatisfied with your product for -any- reason at all, we will fully refund or replace the item (at our discretion) free of charge. We always guarantee our products, and we will always pay for shipping.
Craftsman’s Promise: Furniture
A Craftsman’s Work, a Craftsman’s Word
Wyrmwood craftsmanship is guaranteed for the life of the original owner. If your Wyrmwood Furniture lets you down because of any fault in construction or craftsmanship, we will fix it, completely free of charge.
Accidents & Damage
Your furniture may have suffered damage when a well-meaning brother-in-law dropped it off of the moving truck, or when an enthusiastic pet mistook the piece for a toy or scratching post. In such situations, we will fix your table, seeking no profit; we ask only that you cover the costs incurred with the repair: labor, materials, and travel – but nothing else.
Wear & Tear
Your Wyrmwood Furniture will be with you for a long time, and try as we might, signs of use will occur; wood ages, and a lifetime of use will imprint its story on the piece. Some love seeing the history appear, but if you prefer to keep your piece as pristine as possible, we offer a refinishing service. We will arrange the return of your affected piece, perform the two-week refinishing process, and ship it back. The rate is $500 for a Topper, or $1,000 for a table.