“The things I make may be for others, but how I make them is for me” -Tony Konovaloff
Since our foundation in 2012, the Craftsman’s Promise has been the cornerstone of our customer service philosophy, central to the identity of Wyrmwood as a company and as individual craftsmen. When you choose a piece from Wyrmwood, you receive a unique item made by our team. We take a great deal of pride in that, and hope that you will, as well. A piece from Wyrmwood can be trusted not to let you down, and we make that explicit in the text of the Craftsman’s Promise below, which has remained the same since our founding.
There is only one acceptable outcome for our Craftsmen: a product that they can take personal pride in and an -absolutely- satisfied client. If you are unsatisfied with your product for -any- reason at all, we will fully refund or replace the item free of charge. We always guarantee our products, and we will always pay for shipping.
In 2017, Wyrmwood began to offer furniture, and we will be adding to the Craftsman’s Promise with a revision that reflects the needs and realities of this market soon. While the specific text in this version may differ, the spirit of the original will remain the same: we consider every purchase to be an act of faith and trust on the part of the client, and their satisfaction is and will always be paramount.
For Craftsman’s Promise requests, please click here.